Return Policy

RETURNS POLICY

Aiwakart.com offers a easy 12-day return policy to our customers. You can conveniently return or exchange any item within 12 days from the date of delivery.
Please do not accept any order if seal is broken/unsealed at the time of delivery.
All returned items must be unused and returned with original packaging and tags in place. Items without tags will not be accepted.
All items purchased from Aiwakart.com be returned for a full refund within 12 days from the date of delivery (as recorded by the shipping provider).
The customer can choose to get the entire cash refund as a bank transfer into their account.
Once we receive the returned products, a quality check will be performed on the items by our quality team.

Refund Policy
Refunds will be done only through the Original Mode of Payment.

This is subject to the return having met the following requirements:
The items should be unused.
No Physical damage should be there.
The packaging should have the original packaging and tags in place.
They should be returned within 12 days from the delivery date.
Any returned item received by us that does not meet the above mentioned conditions will not be accepted, and will be returned to the customer at their expense no amount will be reimbursed in this case.
A notification with the status of the return will be sent to the customer within 48-72 working hours from the date of receiving the items.
In case of orders where reverse pick-up may not apply, customers can self-ship the items to Aiwakart.com
Please make sure that the returned items are packed securely to prevent any loss or damage during transit. For all self-shipped returns, please use a reliable courier service.

Customer Support
For any other queries, you can speak to our customer care team either by calling on

+971 422 41909 or by e-mailing at support@aiwakart.com.

Please have the below information ready before you call customer care or mention the same in the email:
Order Number / Registered E-Mail Id
Product Name
Pick-Up Address

To process a return or exchange successfully, please re-pack the items to be returned with all the original packaging & tags that they were shipped with.
Mention the order details & complete shipping address on the packet as stated below –
Order Number, Product Name & Return Reference Number

Shipping Address:
Aiwakart.com.
P.O Box: 343023, Dubai, UAE

*Please read the return policy carefully before returning an item.

The customer can choose to get their refund in the following ways:
Cash refund via bank transfer into their account.