Terms & Condition

                                                                                                                                            TERMS & CONDITIONS


INTRODUCTION

You agree to use Aiwakart.com website only for purposes that are permitted and mentioned in this Terms & Condition and any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions.

Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.  You agree that you will not access or attempt to access the Website other than through the interface that is provided by Aiwakart.com, unless you have specifically been permitted to do so in a separate written agreement signed by an authorized representative of Aiwakart.com.

You specifically agree not to access or attempt to access the Website, or any portion thereof, through any automated means, including but not limited to the use of scripts or web crawlers. You agree that you will not engage in any activity that disrupts or otherwise interferes with the Website (or the servers and networks which are connected to the Website). You agree that you shall not duplicate, reproduce, copy, sell, trade or resell the Website for any purpose.

You agree that you are solely responsible for any breach of your obligations under this Terms & Condition and for the consequences (including any loss or damage which Aiwakart.com may suffer) from any such breach.

Before you may become or continue as a member of the Site, you must read, agree with and accept this User Agreement and Aiwakart.com’s Privacy Policy. You should read this terms and conditions and all further linked information referred to in this article.

SELLER ACCOUNT AND AMENDMENT TO THE TERMS OF USE

You may be required to register with Aiwakart.com in order to access certain services or areas of the Site. With respect to any such registration, we may refuse to grant you the user name you request. Your user name and password are for your personal use only. If you use the Site, you are responsible for maintaining the confidentiality of your account and password and also for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. In addition to all other rights available to Aiwakart including those set forth in these Terms & Conditions, Aiwakart.com reserves the right, in its sole discretion, to terminate your account, refuse service to you, or cancel orders.

You are also not allowed to sell counterfeited or fake products on Aiwakart.com. We also require you to have a valid trade license acquired in UAE to sell your products. We may from time to time modify or change the Terms and Condition. The revised Terms of use will govern your future use of our Site and Service, so we strongly suggest that you visit and review our Terms of Use periodically. Each version is specifically dated. If you do not agree to the revised version, you must immediately stop using our Site and Service. Our Terms of Use were last updated on July 07, 2016, Terms and Conditions Agreement applies from this date onwards.

INTELLECTUAL PROPERTY

All content included on the Site, such as text, graphics, logos, images, audio clips, video, data, music, software, and other material (collectively “Content”) is owned or licensed property of Aiwakart or its suppliers or licensors and is protected by copyright, trademark, patent, or other proprietary rights. The collection, arrangement, and assembly of all Content on the Site is the exclusive property of Aiwakart household e trading LLC. Aiwakart and its suppliers and licensors expressly reserve all intellectual property rights in all Content.

LEGAL CAPACITY TO MAKE AGREEMENTS AND TRANSACT

If you are under the age of eighteen (18) years you cannot place orders with Aiwakart.com. By accepting these Terms of Use you acknowledge that you are over the age of eighteen (18) years. Should Aiwakart suffer any damage or other losses as a result of a transaction entered into by a minor, Aiwakart.com reserves the right to seek compensation for such losses from the parents or guardians of the minor who caused any such order(s) to be placed with Aiwakart.com.

PRICES

• Basic Currency.

All fees and prices are in UAE Dirhams (AED)

• Changing of Prices.

Aiwakart prices are subject to modification at any time. Prices may also vary due to a launch price, a promotional offer or sale. Prices of items that are not in stock or that are available for a pre-order are valid during its promotional period after the order was placed. Should the price of those items change with respect to the pre-order price, Customer will be informed and will have the possibility to cancel the order. We reserve the right to update prices displayed on the website from time to time and once updated, they cannot be claimed against an order that has already been confirmed, generated or delivered.

• Typographical

Errors Aiwakart.com strives for accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our Website. Due to human error and other determinates we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links or any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our Web site is labeled with an incorrect price due to some typographical, informational, technical or other error, Aiwakart.com shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information.

Additionally, all hyperlinks to other Web sites from Aiwakart.com are provided as resources to customers looking for additional information and/or professional opinion. Aiwakart.com does not assume responsibility for the claims and/or representations made on these or any other Web sites.

SHIPPING METHODS

• FREE Delivery :- Two Business Days :-

Delivery within 1 to 2 business days plus 24-48 hours to process the order. This option is available for orders where amount is above DHS 500/-. Some promotional products cannot be given with free delivery services. For those products we will charge you for delivery separately.

Aiwakart two day delivery :-
Delivery within 1 to 2 business days plus 24-48 hours. This option is available for orders below DHS 500/-.

Aiwakart Next day Delivery :-
Delivery within 1 business day plus 24-48 hours to process the order. This option is available for orders where the amount is below DHS 500/-

This shipping method is available for UAE only, except some places which are far away from the main city.
The shipping method is supported by Airborne Logistics services (Elite Group)
Not all products are eligible for this shipping method an alert will appear to you if the product is not eligible.
This shipping method will not be applicable for some promotional products as well. We will notify you if the orders have extra charges during order creation or checkout time.
All orders may require 24 to 48 hours processing time before shipping.
Aiwakart.com does not process orders during weekends.
No deliveries will be made on Fridays.
Aiwakart.com does not guarantee same day shipping.
Aiwakart.com does not offer International shipping options at this time.
Exact delivery times cannot be guaranteed.
Aiwakart.com will NOT deal with or provide any services or products to OFAC sanctioned countries in accordance with the law of UAE.

ORDERS

• Placing an Order

Placing an order can be done from the website, or by calling Aiwakart.com Should you place an order from the website, you have to be sure that personal data is correct and updated. Aiwakart.com suggests the Customer to proof-read his/her form several times before validating an order. Aiwakart is neither responsible for sending e-mails to the wrong e-mail address nor for sending parcels to the wrong delivery address if the form is incorrectly filled-out.

• Processing Time

You can expect your order to be processed within approximately 24-48 hours, provided the items are in stock and there are no problems with payment verification. Aiwakart.com does not guarantee same day-shipping. Orders are not processed on weekends and public holidays.

• Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Aiwakart.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. Aiwakart.com reserves the right at all times after the receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verifications or information before accepting any order.

• Order Acknowledgement

Aiwakart.com will keep you informed of your order status via e-mail. All tracking information will be emailed to your billing email ID once your order has processed or changed status. You may also acquire your order status and other live updates by logging in with your Order ID and billing email on our Web site.

• Change Orders

You may request a change to your order provided the order has not already been charged to your account. Please call us during Aiwakart.com’s working hours to request a change to your order. Please have your order ID or billing email ID ready for better assistance. We strongly discourage sending change order requests via email because it is unlikely we will receive the message in time to make an adjustment due to the sheer volume of emails we receive each day.

• Cancel Orders

You may request that an order be cancelled provided the order has not already been processed and shipped. Simply call us during Aiwakart.com’s hours of operation to request an order cancellation. We strongly discourage sending order cancellation requests via email because it is unlikely we will receive the message in time to void the order due to the sheer volume of emails we receive each day.

PAYMENT

Aiwakart.com currently offers COD (“Cash on Delivery”) payments, online payments and net banking. However, Cash on Delivery option is only applicable within United Arab Emirates. In order to protect the website visitors to the best of our knowledge, we implement several security policies and certificates. These layers of protection could be by-passed if the user’s computer is/was infected with a virus or malicious software. Aiwakart or its associated partners and employees cannot be held responsible in such a scenario or circumstance. If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.  The cardholder must retain a copy of transaction records and Merchant policies and rules.

Aiwakart reserves the right to refuse a delivery or honor an order from a customer who has not paid part or the totality of a previous order or with whom a litigious dispute is in progress. Aiwakart.com also reserves the right to take any necessary steps including legal action in case of outstanding or non-payment of fees by you.

INVOICE

The order form filled out online by the Customer cannot be considered as an invoice. Regardless of the purchase or payment methods, the Customer receives an invoice inside his/her parcel when it is delivered. A digital/hard copy of each invoice is registered in Aiwakart data base.

SECURITY

Aiwakart.com will take all reasonable precautions to ensure the security of any payment details included in your order nevertheless, barring direct negligence on our part, we cannot be held liable for any losses incurred as a result of unauthorized access to information you may provide. If you have any queries or issues regarding security at Aiwakart please contact support@aiwakart.com.

DISPUTES

United Arab of Emirates is our country of domicile Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE. If any dispute, claim, controversy or difference (including in relation to any tortuous or statutory claim) (“Dispute”) arises out of or in connection with or in relation to this User Agreement, including (without limitation) any question regarding the formation, existence, scope, performance, interpretation, validity or termination of this User Agreement or this clause, or any question regarding the legal relationships established by this User Agreement or the consequences of its nullity, then the parties shall first attempt amicably to settle the Dispute through good-faith negotiations over a period of thirty (30) calendar days commencing on the date that a party first sends to the other party a written notice of the Dispute.

In the event that a Dispute has not been settled amicably by the relevant parties by the end of such thirty (30) calendar day-period, the parties hereby agree that the Dispute shall be referred to and finally resolved by binding arbitration as set out below, under the Arbitration Rules of the Dubai International Financial Centre – London Court of International Arbitration (“LCIA”), which rules (“Rules”) are deemed to be incorporated by reference into this clause. The number of arbitrators shall be one. The parties to the arbitration shall seek to agree on a sole arbitrator to be nominated to the LCIA court for appointment. If the parties to the arbitration fail to nominate a sole arbitrator within 30 days from the date of the service of the request upon the respondent (or such greater or lesser period as may be fixed by the LCIA Court), the sole arbitrator shall be appointed by the LCIA Court. The seat or legal place of the arbitration shall be Dubai International Financial Centre in Dubai, UAE.

The arbitration proceedings shall be conducted in the English language and the award shall be in English. The foregoing provisions of this clause are without prejudice to the right of Aiwakart.com to seek interim relief at any time from any court of competent jurisdiction (whether or not an arbitrator has been appointed) and Aiwakart.com shall not be deemed to have breached this arbitration agreement or infringed the powers of the arbitrator for having done so.

LIMITATIONS OF LIABILITY

IN ALL CIRCUMSTANCES aiwakart.com’s MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. Aiwakart.com SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. Aiwakart.com SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT Aiwakart.com HAS BEEN MADE AWARE OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.

If you are dissatisfied with the Site or any content or materials on it, your sole exclusive remedy is to discontinue your use of it. Further, you agree that any unauthorized use of the Site and its services as a result of your negligent act or omission would result in irreparable injury to Aiwakart.com and Aiwakart shall treat any such unauthorized use as subject to the Terms and Conditions of this User Agreement.

Products deemed to be super-savers or highly discounted by the company might be limited by quantity per order and company reserves the right to alter ordered quantity for such products and or cancel the order with or without consent of the customer.

Aiwakart.com reserves the right to cancel any unpaid order under any circumstances without any owed liability towards customer or otherwise, in-case of paid order Aiwakart.com still reserves this right as long as paid amount is returned in full.

GOVERNING LAW

This User Agreement is governed by, and construed in accordance with, UAE law. This clause will survive any expiry or cancellation of this User Agreement for any reason.